Most items can be returned within 30 days of purchase for a refund or store credit, as long as they’re unworn, unwashed, and in original packaging with tags attached.

⚠️ Final Sale – No Returns: lingerie, hosiery, swimwear, wigs, clearance/sale items, and anything marked “Final Sale.”

We don’t offer direct exchanges — if you need a new size or color, place a new order and return the original item for a refund or store credit.

To begin your return, visit our Return Portal:

https://support.legavenue.com/order

Enter your order number and the email address used at checkout. This will take you to your order details, where you can select the Return Items button.

Once your return is approved, we’ll email you a return shipping label. The return shipping cost will be deducted from your refund.

You’ll receive an update once your return has been processed. Please allow 7–14 days for receipt and processing. Bank processing times may vary.

If your item is damaged, defective, or incorrect, please email visit our Order Management Portal within 7 days of delivery (with photos) so we can help.

Please note that our Helpbot chat cannot track returns or refunds. To check on the status of a return in progress, send a follow-up email with your RMA number.

For full details, visit our Return Policy.

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