Items That Are Final Sale

Items are considered final sale if they meet any of the following conditions:

• Marked with the "Last Chance" badge
• Lingerie
• Hosiery
• Swimwear
• Wigs
• Items included in sale or clearance collections

Due to the intimate and sensitive nature of these items, they are ineligible for returns.

Return Eligibility

Eligible merchandise can be returned to Leg Avenue for store credit or refund within 30 days of purchase. Returns must be in original condition as received, unworn, unwashed, and with original tags and packaging. Final sale items — including items labeled Last Chance — are not eligible for return, refund, or exchange.

We will issue a store credit or refund for eligible returned items, including applicable state tax. Original shipping fees are not refundable unless the error was on our end.

All products marked 50% off or more cannot combine discounts.

Leg Avenue does not currently offer exchanges. If you need a different size or color, please place a new order and request a return authorization for the original item.

Items returned in an unsellable condition will be disposed of and no refund or store credit will be issued.

Lost or Stolen Packages

Leg Avenue is not responsible for packages once they leave our facility. This includes, but is not limited to, lost or stolen packages, carrier delays, or issues caused by weather or transit conditions. Without package protection, these issues are not eligible for refund or replacement.

For added peace of mind, Checkout+ Package Protection is included by default at checkout. See the Checkout+ Package Protection section below for full coverage details and how to file a claim.

Checkout+ Package Protection

Checkout+ Package Protection is an optional shipping protection program that safeguards your order against loss, theft, and damage in transit. Coverage begins the moment your package leaves our facility and stays active until it reaches your door. It is included by default at checkout — you are always free to opt out, but without it, lost, stolen, and damaged packages are not eligible for refund or replacement.

Please note that package protection is currently only available for U.S. orders.

If you purchased protection and need to file a claim, our claims portal is available 24/7 and most claims are resolved within 24–48 hours. If approved, you will receive a replacement or refund. Please note that replacement orders ship via standard UPS ground shipping.

Filing a Claim: If you purchased Checkout+ Package Protection and your package was lost, stolen, or damaged in transit, you can file a claim through our claims portal. Claims are reviewed and resolved within 24–48 hours. If approved, you will receive a replacement or refund.

How to Start a Return

To begin your return, visit our Return Portal.

Enter your order number and the email address used at checkout. This will take you to your order details, where you can select the Return Items button.

Once your return is approved, you'll receive a return shipping label by email. The return shipping cost will be deducted from your refund.

You'll receive an update once your return has been processed. Please allow 7–14 days for receipt and processing. Bank processing times may vary.

International Returns

International customers are responsible for all return shipping costs. We do not provide prepaid return labels for international returns.

Due to the nature of our return policy and the additional cost associated with international returns, we strongly encourage customers to reach out to us before placing an order if they have any questions. Our team is happy to assist with sizing guidance, product details, or any other questions to help ensure you select the right item.

To initiate an international return, please start your return through our Return Portal. Once submitted, our team will provide the return shipping address and further instructions.

You are responsible for obtaining a return tracking number and shipping your return with the carrier of your choice. We strongly recommend using a trackable shipping method, as Leg Avenue is not responsible for lost or undelivered international return shipments.

Order Cancellations and Modifications

We work quickly to get your items out as soon as possible and cannot guarantee changes once an order has been placed. This includes but is not limited to:

• Billing or shipping address changes
• Order cancellations
• Order modifications such as size, color, or quantity
• Shipping method changes

If you require assistance, please contact us via our Contact Form as soon as possible.

Damaged, Defective, or Incorrect Items

If you receive a damaged or defective item, please use our Contact Form within 7 days of delivery. Include photos of the issue so we can assist you promptly.

If you receive the wrong item, please contact us within 7 days of delivery to receive a return shipping label and have the correct item sent to you.