Question 1

Where is my Order?

Accepted Answer

You can track your order anytime through our Order Tracking Portal using the tracking number from your confirmation email. Most orders arrive right on time (and don’t worry if tracking looks a little quiet at first—that’s normal). If your package still hasn’t made it to you, reach out to us within 30 days of the expected delivery date and we’ll help make it right.

Question 2

How do I track my order?

Accepted Answer

Please track your order at our Order Tracking Portal

Question 3

How long will it take to receive my order?

Accepted Answer

Most orders ship the next business day (orders placed Friday evening ship Monday) and arrive within 3–8 business days. Need it in a hurry? Choose 2-day or overnight shipping at checkout on orders placed before 12 PM PST. For all the details, visit our Shipping & Returns page.

Question 4

Do you ship packages in discreet packaging?

Accepted Answer

Yes, your secrets are safe with us. Standard and free shipping orders arrive in a sleek, opaque black bag with the Leg Avenue heart logo and website subtly placed at the bottom. Expedited shipments will arrive in the carrier’s branded packaging (like FedEx or UPS).

Question 5

Do you ship internationally?

Accepted Answer

Currently we don't ship outside of the United States. We do not ship internationally. If you’re looking for international distributors, you can find them here: International Resellers.

Question 6

Do you have any other websites?

Accepted Answer

No. LegAvenue.com is the only official Leg Avenue website.While our products are available through select authorized retailers, any other website claiming to be “Leg Avenue” is not affiliated with us. Please avoid making purchases from these sites, as we cannot guarantee the authenticity of their products or the security of their transactions.You can find our authorized distributors and retail partners here: 👉 https://legavenue.com/pages/store-locator

Question 7

Can I cancel my order?

Accepted Answer

You can request a cancellation through our support center here: https://support.legavenue.com/order.We can’t guarantee that every order can be canceled, since we process orders quickly to get them shipped out fast. For the best chance, please submit your request within 30 minutes of placing your order.Once an order is processing, we usually can’t make changes such as:Changing your billing or shipping addressCanceling the orderUpdating sizes, colors, or quantitiesSwitching shipping methods

Question 8

What is your return policy?

Accepted Answer

Most items can be returned within 30 days of purchase for a refund or store credit, as long as they’re unworn, unwashed, and in original packaging with tags attached.⚠️ Final Sale – No Returns: lingerie, hosiery, swimwear, wigs, clearance/sale items, and anything marked “Final Sale.”We don’t offer direct exchanges — if you need a new size or color, place a new order and return the original item for a refund or store credit.To begin your return, visit our Return Portal:https://support.legavenue.com/orderEnter your order number and the email address used at checkout. This will take you to your order details, where you can select the Return Items button.Once your return is approved, we’ll email you a return shipping label. The return shipping cost will be deducted from your refund.You’ll receive an update once your return has been processed. Please allow 7–14 days for receipt and processing. Bank processing times may vary.If your item is damaged, defective, or incorrect, please email visit our Order Management Portal within 7 days of delivery (with photos) so we can help.Please note that our Helpbot chat cannot track returns or refunds. To check on the status of a return in progress, send a follow-up email with your RMA number.For full details, visit our Return Policy.

Question 9

Can I exchange an item?

Accepted Answer

We don’t currently offer exchanges. If you need a different size or style, we recommend placing a new order and then requesting a return for the original item. You can find full details on our Return Policy legavenue.com/policies/refund-policy

Question 10

How much is a return label?

Accepted Answer

Our return labels usually range from $4–$7, depending on the item and package weight. We keep it affordable and simple so you can get back to finding your next favorite look.

Question 11

Can I use my own label to return my items?

Accepted Answer

To keep your return tracked and processed quickly, we recommend using our provided return labels—it’s the fastest way back to fabulous.

Question 12

Do you offer price adjustments or price matching?

Accepted Answer

Not at this time—we like to keep our pricing as straightforward as possible.

Question 13

I never received my order — what should I do?

Accepted Answer

Check with your neighbors. Often a delivery driver will leave the package with a neighbor to make sure it’s not left out in the open.Occasionally the carrier will note the package as delivered but the item is still on their truck and it hasn’t actually been dropped off yet. Give it at least 24hrs after the package says delivered for the driver to actually drop it off.Leg Avenue is not responsible for packages once they leave our facility. This includes, but is not limited to, lost or stolen packages, carrier delays, or issues caused by weather or transit conditions. These issues are not eligible for refund or replacement.

Question 14

Why was my payment declined?

Accepted Answer

Payments can get declined for a few reasons—like billing address mismatches, insufficient funds, or bank security checks. Double-check your details and try again, or reach out to your card provider so nothing gets between you and your next show-stopping look.For further support you may visit our contact page

Question 15

How can I login to my customer account?

Accepted Answer

You can log in to your account anytime by clicking here: Log in to your customer account.Once signed in, you’ll be able to view your order history

Question 16

Can you help with orders from Amazon or other websites?

Accepted Answer

We’re only able to assist with orders placed directly on LegAvenue.com. Orders from our website always start with a “WS” prefix (for example: WS12345).If your order number doesn’t follow this format, it wasn’t placed on LegAvenue.com. Please contact the customer support team for the website or store where your purchase was made.

Question 17

How do I know what size to order?

Accepted Answer

Every product page links to our Leg Avenue Size Chart. Give it a quick check before you checkout—it’s the easiest way to make sure your look fits like a dream. You may also view all of our size charts here: Leg Avenue Size Charts

Question 18

Are your products true to size?

Accepted Answer

Most Leg Avenue styles run true to size, but fit may vary slightly by design. Your best bet? Consult the size chart and product description for the most flattering fit.

Question 19

Do you restock sold-out items?

Accepted Answer

Some iconic styles make a comeback, but others are limited-edition fantasies—here for a moment, gone for good. Sign up for “Back in Stock” alerts on the product page so you don’t miss your chance when they return.

Question 20

Will you be bringing back the 3 Piece Sequin Sailor Costume?

Accepted Answer

She’s an icon—and we know you’re obsessed. Our team is working on bringing her back, but only once she meets our quality standards and sparkles the way you remember. Stay tuned!

Question 21

How do I become a wholesale customer?

Accepted Answer

Easy. Head to our Wholesale Registration page to get started.

Question 22

How do I become an affiliate or content creator for Leg Avenue?

Accepted Answer

We’d love to hear from you! Please reach out to our team at socialmedia@legavenue.com with your details, and we’ll get back to you with next steps.

Question 23

Looking for the Press + Media Contact?

Accepted Answer

Slide into our inbox at pr@legavenue.com and we’ll make sure it’s unforgettable.

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