Overview

Orders placed before 12 PM PST ship the same business day. Orders placed after 12 PM PST generally ship the next business day. Please note that Saturdays, Sundays, and public holidays are not counted as business days — we do not fulfill, process, or ship orders on these days. Orders placed after 12 PM PST on Friday, or anytime over the weekend, will be processed and shipped on Monday.

Standard Shipping orders to Japan are typically delivered within 5–7 business days after shipment. Delivery times may vary based on destination, carrier performance, customs processing, weather conditions, and seasonal volume or peaks. Any fulfillment interruptions will be announced on our website and social media platforms.

General Shipping Terms

Shipping transit times are estimates and are not guaranteed. Delivery dates may change due to circumstances outside of our control, including natural disasters, inclement weather, service interruptions, customs delays, and carrier delays. While we do all we can to ensure your order arrives on time, legavenue.com cannot be held responsible for conditions beyond our control. All shipping fees are non-refundable.

You will be charged at checkout for your order, including any applicable shipping charges. All orders shipped to Japan are fulfilled on a Delivered Duty Paid (DDP) basis — duties and import taxes are included in the product price, so there are no additional charges upon delivery.

Customs, Duties & Taxes

All orders shipped to Japan are fulfilled on a Delivered Duty Paid (DDP) basis. Duties and import taxes are included in your order total at checkout — there are no additional fees due upon delivery. You can shop with confidence knowing the price you see is the price you pay.

Disclaimer

At Leg Avenue, we want to make sure your order arrives safely. Once a package leaves our facility, delivery is in the hands of the carrier — we are not responsible for lost, stolen, or delayed packages once handed off to the carrier. If you encounter a delivery issue, please contact our Customer Care team within 48 hours of the scheduled delivery date. We'll help guide you through filing an official claim with the carrier.

Pre-Order Items

Some items on our site may be offered as Pre-Order. These products are not currently in stock but are available for purchase in advance of their expected arrival. Estimated shipping timelines will be clearly displayed on the product page, for example: "Pre-Order: Starts shipping Mid-May". Please note that these dates are estimates only and may change due to production timelines, transit delays, or other factors outside of our control.

Pre-order items will become available to ship no more than 30 days from the date the item was made available for pre-order. If an item is delayed beyond that window, you will be notified by email, and you are entitled to a full refund if you wish to cancel.

Payment for pre-order items is collected at the time of checkout to reserve your item. If your order includes a pre-order item, that item will ship once it becomes available. Orders containing both in-stock and pre-order items may ship in multiple shipments. We will notify you by email once your pre-order item has shipped.